HUAYITE

A comprehensive service system

Shenzhen Huayite New Energy Technology Co., Ltd

Pre-sales-support

Pre sales support

R&D design aims to meet customer needs and tailor high-quality inverters for customers

Full range of high-quality assurance measures and comprehensive monitoring measures for product manufacturing to ensure first-class product quality

Sales guide a introduces the relevant situation of our factory’s technology and equipment; Understand customer needs, customize solutions, and recommend suitable inverters; Implement test materials and relevant technical preparations, and improve technical parameters

Follow up during sales

Maintain good communication with customers with thoughtful greetings and pay attention to whether they need further assistance

Provide relevant product instructions and technical information for installation and maintenance, assist customers in smooth installation, debugging, and correct use of equipment

Technical service engineers can provide free training and guidance on system related knowledge, daily use and maintenance of equipment

Follow-up-during-sales
Follow-up-during-sales

Follow up during sales

Maintain good communication with customers with thoughtful greetings and pay attention to whether they need further assistance

Provide relevant product instructions and technical information for installation and maintenance, assist customers in smooth installation, debugging, and correct use of equipment

Technical service engineers can provide free training and guidance on system related knowledge, daily use and maintenance of equipment

After-sales-service

After sales service

Quick equipment fault diagnosis and propose feasible solutions

During the warranty period of equipment maintenance, the equipment will be repaired for free

Only reasonable repair costs will be charged based on the fault and damage situation outside the warranty period

Repair and arrange shipment of returned products within 24 hours

Collect opinions, listen carefully and summarize customer feedback, continuously improve, improve product performance and service level

FAQ

A: We accept T/T, Western Union, PayPal etc. terms of payment.

The designated models in stock can be shipped within 7 working days, if 50 sets are customized, 15-25 days, more than 100 sets, the normal delivery time is 30-45 days

A: For the small capacity, it use carton, but for big capacity, we should use wooden case for protection.

Of course, in addition to solar inverters, we also have mppt controller, off-grid energy storage system inverter, lithium batteries, lead-acid batteries and solar panels

A: Yes, we accept OEM, ODM service.

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